Creating and managing support tickets in the Client Area Print

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Support tickets are a great way of communicating with us when you are looking for support such as having questions answered, reporting problems or asking for assistance. The ticket system leaves a paper trail for both you and Visiba to follow so that we both know that the issues were resolved. It also gives you a record of the answer should the problem arise again. Then all you need to do is look at the tickets and you have your answer already!

This tutorial will assume that you are already logged into the Client Area. If you are having problems doing that or don't know how, please view the tutorial named: How to log into the Client Area.

On the Client Area page, in the Client Area menu, click on My Support Tickets to take you to the support ticket page. In the submit ticket area you can create and send tickets to the department of your choice.
Select the department you would like to send the ticket to and the ticket will open with your information filled in. Enter a subject in the subject line then enter your ticket details in the big box. When you are ready, click submit. You have now successfully submitted a support ticket and a copy of it has been emailed to you.

To manage an already submitted ticket, click on the my support tickets link. You will see any tickets listed that you have submitted along with their status. If the ticket is open and you wish to add more to it, click on the subject to open it and scroll down to add more details. You may also mark the ticket closed by clicking on the "IF RESOLVED, CLICK HERE TO CLOSE THE TICKET" link.
Click the Client Area link in the quick navigation list or in the top menu bar to return you to the Client Area.

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